Technical Solutions Architect

Are you passionate about crafting innovative, digital solutions that drive customer experience to new heights? HGS is searching for a skilled Technical Solutions Architect to join our dynamic team, where you will play a critical role in delivering advanced technology solutions across a variety of platforms, including Microsoft Azure, AWS, Salesforce, and more. This role is a unique opportunity to engage in a senior capacity, influencing both our Technology and Sales teams, while driving digital transformation that truly makes an impact.

As a Technical Solutions Architect at HGS, you will be responsible for establishing a robust digital architecture for our clients, integrating cutting-edge technologies, and working with a network of specialist providers to deliver seamless, end-to-end solutions. Your work will support our digital strategy, directly impacting our customers by enhancing their journey through modern, best-in-class technical solutions. In this role, you will not only design and deliver digital solutions but will also build and mentor a team to support our objectives as we expand our in-house capabilities and IP. Your consultative approach will be invaluable as you work with global and cross-functional teams to design, develop, and deploy scalable, secure solutions. The role requires a blend of deep technical knowledge, strategic thinking, and a customer-first mindset to support digital transformation initiatives that meet and exceed our clients expectations.

HGS Champions a Coaching Culture: HGS is dedicated to fostering a culture of coaching where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential, with support from colleagues, managers, and mentors, through feedback, mentorship, and diverse learning opportunities. If you are passionate about growth, both for yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Why choose us?

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people-first philosophy and experience serving over 1100 of the worlds leading brands, HGS is the perfect place to build your future!

Plus, Working With HGS Comes With Benefits Like

• Competitive salary
• Remote working
• Refer-A-Friend bonuses
• Employee assistance programs
• 28 days holiday, inclusive of bank holidays
• Development opportunities
• People-focused environment where you will make lifetime connections and friendships
• Access to HGS Ignite, our dynamic employee benefits program, offering you personalized wellness and financial perks to enhance your career and personal journey.

What we are looing for:

We are seeking a technical visionary with an exceptional depth of knowledge in digital products, platforms, and services. You should be adept at diagnosing complex customer needs, interpreting requirements, and translating them into innovative digital solutions. Strong communication skills are essential, as you will often present technical concepts to both clients and internal stakeholders, highlighting how these solutions address client pain points and deliver measurable value. You will thrive in fast-paced environments and have the drive to stay updated on the latest industry trends and emerging technologies. A consultative skill set is essential; you will be collaborating closely with cross-functional teams, building strategic customer roadmaps, and ensuring that each solution aligns with both HGS and our clients business objectives. In this role, you will work closely with senior stakeholders, encouraging the adoption of Enterprise Architecture strategies, while leading the technical aspects of our customer engagements. Your experience with cloud architectures, security by design, and customer experience solutions will be crucial as you design technical roadmaps that support seamless integration and future scalability.

Requirements:

• Exposure to BPO environments is preferred, with additional familiarity in public sector connectivity (e.g., NHS HSCN) and data science applications.
• Demonstrated expertise in cloud-based architectures (AWS, Azure, G-cloud) with a focus on secure, scalable solution design.
• Proven ability to design and implement reliable digital solutions, with certification in AWS or Microsoft Solutions Architecture as a plus.
• In-depth understanding of CCaaS platforms, application integrations, and user-centred experience design.
• Excellent communication and consultative skills, enabling effective collaboration across client-facing and internal teams.

As an equal opportunity employer, HGS is dedicated to inclusivity, proudly upholding the Disability Confident Commitment, Social Mobility Pledge and Armed Forces Covenant. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.