Technical Support Engineer

Edinburgh, Scotland, United Kingdom

12/14/2024

Job Description

The Opportunity

We have an excellent opportunity for a Technical Support Engineer looking to progress their career within a world class engineering organisation.

Leonardo is a global leader in defence electronics and delivers mission critical systems for situational awareness, electronic warfare and surveillance across land, sea and air. Leonardo, in Edinburgh, is uniquely positioned as one of the world's top developers and producers of radars, lasers and infra-red countermeasure systems.

The team you will be joining form part of a multi discipline engineering team involved in the Back office technical support activities required to support our customers with the in-service support requirements of our Radar products . You will have the opportunity to ensure our customers technical support needs of our radar products are fulfilled.

We will give you the environment to develop your existing technical skills across the various radar product design phases, helping us to deliver world leading, highly reliable and capable integrated sensor systems for our worldwide customer base. We are a diverse mix of Engineers and Technical Specialists who bring together a wealth of experience and expertise to collaborate, innovate and create.

We make the best products, and we can only do that with the best people. To this end, we encourage and support every engineer to develop and progress. We invest heavily in training and as we recognise that this is key to remaining competitive and at the forefront of technological development.

What You'll Do As a Technical Support Engineer

• Back Office Technical Support to the Captor-M Radar, Captor-E Radar, Tornado Nose Radar and Raven Radar Field Service Engineering community, in line with contractual requirements.
• Interact with a range of technical & non-technical project stakeholders across multiple disciplines.
• When required provide off-site support to UK & Overseas Customer sites and Airforce Main Operating Bases.
• Support contractually submitted customer Defect Investigations, Problem Investigations and Query Answer requests.
• Raise and issue technical reports to support Engineering activities.
• Take ownership of Fast Jet Technical support tasks and provide metrics to project stakeholders.
• Key stakeholder in providing Radar System training to the Field Service Engineering community, both within the UK and Overseas.
• Actively support knowledge sharing and exploitation of best practice.
• This is a hands on role where the Engineer is expected to undertake active participation in the resolution of complex problems, providing timely and accurate feedback to internal and external stakeholders.
  
  

What We Need From You

• Knowledge of airborne Radar RF electronic technology, performance and Operational concepts.
• Knowledge and understanding of Radar test equipment
• Knowledge and understanding of Bus Analysers, Spectrum Analysers, RF Power Meters and STANAG 3838/3910 protocols.
• Excellent literacy and numeracy skills.
• Experience of working with multi-company collaborations or within a partnered working environment.
• A working understanding of all levels of product support.
• Ability to make informed decisions based on obtaining information from the relevant technical sources.
• An excellent and confident communicator and presenter, with the ability to engage with multiple internal and external stakeholders.
• Ability to effectively manage own time, potentially across multiple activities.
  
  

We are particularly interested in speaking to you if you have experience in the following areas

• Experienced in front line customer support
• Previous Fast Jet experience of either Typhoon or Tornado aircraft
  
  

Security Clearance

You must be eligible for full security clearance. For more information and guidance please visit https //www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels

Life at Leonardo

With a company funded benefits package, a commitment to learning and development, and a flexible approach to working hours focused on the needs of both our employees and customers, a career with Leonardo has never offered as many opportunities or been more accessible to as many people.

• Flexible Working Flexible hours with hybrid working options. For part time opportunities, please talk to us
• Company funded flexible benefits Access to private healthcare, dental schemes, Workplace ISA, Go Green Car Scheme, technology and lifestyle options (£500 annual allowance)
• Holidays 25 days plus bank holidays, option to buy/sell leave and to accrue up to 12 additional flexi leave days per year
• Pension Award winning pension scheme (up to 10% employer contribution)
• Wellbeing Employee Assistance Programme with access to free mental health support, financial wellbeing support and network groups to demonstrate our ongoing commitment to diversity & inclusion (Enable, Pride, Equalise, Reservists, Carers)
• Lifestyle Discounted Gym membership, Cycle to work scheme
• Training Free access to more than 4000 online courses via Coursera
• Referral Incentive You can earn a reward for successfully referring a friend or family member
• Bonus Scheme in place for all employees at management level and below
  
  

For a full list of our Company benefits please visit our website.

Leonardo is a global high-tech company and one of the key players in Aerospace, Defence and Security. Headquartered in Italy, Leonardo has over 45,000 employees, of which 8,000 are based at 8 sites throughout the UK.

At Leonardo UK, we believe that a diverse and inclusive work environment unlocks our people’s full potential and drives innovation and creativity. We work hard to offer a welcoming, accessible and inclusive place to work for all of our people, creating a culture where everyone can thrive, feel safe and have a sense of belonging and connection.

This is a great opportunity to bring your talents and form an integral part of Leonardo’s future. We can help you develop your skills and offer great opportunities to develop and grow, so why not join us.

Primary Location

GB - Edinburgh

Contract Type

Hybrid Working

Onsite