Technical Training Manager

Cambridge, England, United Kingdom

12/20/2024

Redgate Software

Redgate creates ingeniously simple software to help data professionals get the most value out of any database, anywhere.

Our portfolio of solutions helps organizations reliably solve the complex challenges of database management across the DevOps lifecycle on any database, any platform, anywhere. We make life easier for IT leaders, development and operations teams, increasing efficiency, reducing errors and protecting business-critical data.

The data community knows it can trust Redgate to balance speed to market, collaboration across teams and the protection of business-critical data.

For 25 years, our teams have been helping over 800,000 people in every kind of industry across the world, from small and medium-sized businesses to 92% of companies in the Fortune 100 – including Walt Disney, Intel, Amazon, and Yorkshire Water

Skills/Qualifications

The Role:

Reporting to the Head of Global Sales Enablement the Technical Training Manager will play a key role in the ongoing development of a best-in-class enablement function, which supports Redgate’s subscription-first, global sales strategy and drives sales productivity.

As Technical Training Manager, you will be responsible for developing and delivering technical sales and product learning resources focused around Redgate products and customers’ technical domain and general industry whilst also receiving content from our internal technical stakeholders to develop courseware.

These resources will include a suite of self-guided and instructor-led training courses, which will form certifications in the Redgate Academy for a wide range of customer facing roles, from Inside Sales Reps to Account Directors. Focused on the sellers at Redgate you will be able to translate technical concepts in to commercial understanding.

The role will be based in Cambridge, UK with occasional global and national travel.

What You Will Do As The Technical Training Manager

• Research and analyse technical knowledge gaps within our customer facing teams.
• Design role-specific technical learning pathways, in partnership with managers and other key stakeholders, which provide post holders with the knowledge required to be successful in their roles.
• Work closely with internal and external subject matter experts to compile learning resources and drive understanding of our products and customers' technical domain and related challenges.
• Lead the design and delivery of engaging, relevant training sessions, through a variety of self-guided and facilitated training mediums.
• Develop and maintain clear and concise learning resources such as explainer videos, crib sheets, webinars, presentations, infographics and knowledge assessments.
• Collaborate with managers and reps to ensure retention and application of knowledge through call shadowing and coaching
• Regularly implement and report on training completion, report on what is working well/what can be improved.
• Learn & Maintain in-depth subject matter expertise on enterprise software estates, database development and administration, industry trends, Redgate's product portfolio.
• In conjunction with the Sales Enablement Team, locally manage the end-to-end process for Sales training & certification, as part of the creation of the Redgate Sales Academy.
  
  

What You Bring To The Table

• Empathetic educator, able to translate complex information so that it can be understood by a wide sales audience.
• Experience of training technical and non-technical customers or colleagues on technical software concepts and their value proposition.
• Proven success delivering training in virtual and face to face environments.
• Experience of creating engaging, concise and relevant training content across different learning formats.
• Has a technical understanding of relational and non-relational databases and can hold meaningful technical conversations in order to produce and deliver content.
• Solid understanding of DevOps concepts.
• Growth mindset - the work is never done, sees where there is opportunity to improve.
• Proven ability to elicit requirements and run effective requirements gathering sessions.
• Highly organized and skilled at managing multiple workstreams.
• Experience of creating and managing resources in Articulate, Lessonly and Seismic or similar
• Business acumen and ability to work with and influence members of other functions within the organisation, including Product Marketing Managers, Product Managers and Engineering Teams.
• Knowledge of Redgate's portfolio, similarities of competitors and customer workarounds is desirable
  
  

Salary

• £80,000 - £90,000
  
  

Package

Our Cultural + Commitment:

Welcome to a place where people are not just part of the team – they are the driving force behind our achievements.

At the heart of Redgate, beats a commitment to being a values-led company. Acting as our North Star, our values help us focus on what really matters: our people and their experience.

Get to know us more at: https://bit.ly/43uZIqb

Glassdoor: 4.7 rating with a 98% CEO approval rate

Built In : 8 Best Places to Work lists

RepVue : Top 10% companies with an 86+ rating

Total Rewards

Taking care of our employees is the heart of our success story! We take efforts to create an environment where you not only thrive in your career but also enjoy every moment of your journey with us. Here's a glimpse into the array of benefits and perks we offer to make your experience with us truly exceptional.

Competitive Compensation, Comprehensive Health Coverage, Monthly Wellbeing Allowance, Flexible Work Arrangements, Professional Development Opportunities, Generous Paid Time Off, EAP, ERG, Wellness Initiatives, Employee Recognition Programs, Community Involvement, and much more.

Redgate Software is an Equal Opportunity Employer

It doesn’t hurt to take a chance and apply! While we list out what we generally look for, we are likely missing other attributes and skills that you have that could make you a great fit. Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%.

If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants section in the application process or email careers@red-gate.com.

Redgate Software is proud to be an equal opportunity workplace and is an affirmative action employer; p rotected classes in every market in which we do business worldwide: race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.