Telecoms Support Advisor - 1st line Tech

Crewe, England, United Kingdom

12/16/2024

Job Advert

The role...

The role of a Telecoms Support Advisor - 1st line Tech support is really important to us. Due to our continued growth, we have an exciting opportunity for an enthusiastic and passionate Telecoms Advisor to join the Radius Connect team. You will be part of a busy technical team, providing exceptional levels of service to new and existing clients.

Location: Radius Campus, Emperor Way Crewe Business Park, Crewe CW1 6BD

Working Hours: Monday to Friday, 8.30 am to 5.00 pm, Office based

Salary: £24,000

Holidays - 25 days per year plus additional bank holidays

Full training and support and a personal development plan will be provided to support your career goals.

Your Responsibilities Day To Day Will Be…

Our team is responsible for supporting various hosted telephony and contact centre platforms.

• Responding to telecom tickets as they are logged
• Logging broadband faults and running first/second line checks
• Answering customer queries through phone calls and email requests
  
  
  

What do we expect of you?

• Confident speaking with customers over the phone
• Agility to work to priorities and deadlines
• Knowledge or interest in IT systems/networking and telephone systems
• Ability to work efficiently under pressure, prioritise tasks, and meet deadlines.
• Willingness to learn new products and processes
  
  
  

What can you expect of us?

• A fast-growing organisation that defines itself as being agile and innovative.
• A friendly culture that mirrors our proposition to our customers.
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
  
  
  

Heard of us?

We’re an ambitious, forward-thinking global business that build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Over 200,000 mobile and hosted VOIP users

8 support centres around the UK

99.8% positive feedback from our customers

This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.

Still curious?

If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background

We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by our People Team (HR).

Department

Customer Service & Operations

Contract type

Permanent

Hours

Monday to Friday - 08:30am - 17:00pm

Salary

£24,000