Telephone Account Manager

Telephone Account Manager - Commercial

Location: Remote/Homebased

As the UK’s favourite property platform, Rightmove aims to give everyone the belief that they can make their move. To help us achieve this, we’re looking for a Telephone Account Manager in our Commercial business unit.

Overview

An exciting opportunity has emerged to join our account management team, offering guidance, demonstrating return on investment, and providing value to a range of customers. You will be working as part of our Account Management team and work with a variety of other internal teams at Rightmove. You will be a key member in ensuring customers’ experience is valuable, easy and successful.

Our employees share with us that Rightmove is a great place to work, and we look for people that actively contribute to the great environment that we have.

What you’ll be doing

• Build Lasting Relationships: Reach out proactively to our high-volume account base via phone and video to establish, strengthen, and maintain customer relationships.
• Understand & Support: Dive into clients' needs, delivering targeted training to help them maximise their potential and enhance our partnership.
• Add Value with Data: Use internal tools to interpret and explain performance data, demonstrating clear ROI and helping customers succeed.
• Hit the Mark: Consistently meet weekly KPIs - like call metrics, quarterly engagement, revenue growth, and retention targets.
• Deliver New Initiatives: Introduce customers to the latest Rightmove campaigns and initiatives, keeping them engaged and informed.
• Collaborate & Connect: Work closely with internal teams to ensure seamless customer support and strengthen our internal network.
• Share Insights: Regularly share what you learn with colleagues and stakeholders to enhance our service and refine our products.
• Build Positive Momentum: Continuously create a positive experience and build value in every interaction with our customers.
• Stay Organised: Keep all customer information up-to-date in our databases and CRMs.
• Engage New Prospects: Respond to new leads, providing the right information after understanding their business.
• Stay Connected: Attend in-person conferences and team meetings at least five times a year.

Who you are

• Consistent Achiever: You’ve consistently exceeded sales targets and business KPIs, making you a top performer.
• Team Player with Drive: You thrive in a dynamic, hardworking team and enjoy contributing to shared goals.
• Customer-Centric: Skilled at managing customer expectations and delivering exceptional service every time.
• Resilient & Adaptable: You bring tenacity, resilience, and flexibility to every challenge.
• Growth-Oriented: Eager to learn, develop, and embrace feedback with a growth mindset.
• Accountable Leader: You take ownership of your accounts and your actions, leading by example.
• Strong Communicator: Your verbal and written communication skills are exceptional, making it easy for you to connect with customers.
• Organised & Efficient: You’re highly organised, skilled at balancing a full workload, and excellent at planning.
• Data-Savvy Storyteller: Analytical and comfortable with data, you can interpret metrics and tell compelling stories.
• Flexible & Positive: You bring a flexible approach to meet both customer and business needs, backed by a “can do” attitude.

What’s in it for you

People are the foundation of Rightmove – we’ll help you build a career on it.

• Competitive compensation package.
• Cash plan for dental, optical, and physio treatments.
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
• Contributory stakeholder pension.
• Life assurance at 4x your basic salary to a spouse, family member other nominated person in your life.
• Paid leave for maternity, paternity, adoption, and fertility.
• Travel Loan, Bike to Work scheme, Rental Deposit Loan.
• Charitable contributions through Payroll Giving and donation matching.
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts, and move.

Still not sure?

We want to be part of creating a more diverse, equitable, and inclusive workplace for all. We’re excited to hear about your experience as well as how you will contribute to our overall culture. So, even if you feel like you don’t meet all the requirements, we would still really like to hear from you!

About Rightmove

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen. We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.

Despite this growth, we’ve remained a friendly, supportive place to work with employee #1 still working here! We’ve done this by placing the Rightmove How’s at the heart of everything we do.

These are the essential values that reflect our culture and include:

• Be approachable and appreciate what others do
• Make complex things as simple as possible
• Build great teams, because Rightmove is people
• Drive improvement, we can always be better
• Share early, honestly, and often

We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!

If all of this has caught your eye, you may well be a Rightmover in the making!

_______

As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.

At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.