Telephone Operator

Location: Dover (Hybrid)

Contract: Fixed term until 1 July 2025 (with potential to be extended or made permanent)

​Salary: £24,603

Closing Date: 13 December 2024

The role

Part of the Operations teams, the Telephone Operator is an exciting role at Clear Voice. You will provide high quality and timely administrative support to Clear Voice Interpreting Services. The main areas of this role will be to provide Clear Voice with the necessary administrative support. You will be required to adopt a pro-active approach towards implementing and maintaining local Clear Voice processes in line with any updated requirements.

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If you are organised, have demonstrable experience in prioritising and are looking for an exciting role that makes a difference, we’d love to hear from you!

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Role responsibilities

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• Connecting clients’ calls to interpreters via our busy phone operator line.
• Through the consistent and high-quality delivery of service, maintain and develop the service's values and reputation in the marketplace.
• Effectively triage emails and calls to the relevant departments.
• Respond to all stakeholders’ requests in a timely, professional, and accurate manner.
• Form and maintain positive working relationships with current clients and partners.
• Support the team with the day-to-day administrative needs of a busy service.
• Support and always demonstrate the vision and values of our organisation.
• Follow all policies of Migrant Help, as the parent organisation to Clear Voice.
• Any other reasonable duties assigned, including administrative and operational tasks within the post holder’s competency.

The experience and skills you need

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• Able to priorities competing demands in a timely manner.
• Ability to form good working relationships with demonstrable customer care skills and meticulous attention to detail.
• Proven ability to work quickly and effectively within a pressurized environment, successfully managing workload.
• Demonstrable planning and organizational skills.

For full person specification please see the job description

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Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:

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• This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must:
• Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

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About Clear Voice

​Clear Voice Interpreting Services is a language services provider and award-winning social enterprise that delivers instant telephone interpreting, face to face appointments and written translations to businesses and charities across the UK. We have a wide range of clients and a strong reputation in the asylum and refugee support sector. All of our profits go back to our parent charity Migrant Help to support asylum seekers and victims of trafficking.

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About Migrant Help

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Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

At Migrant Help, we foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn’t matter who you are or where you come from, we match your skills with the needs of our organisation. As long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.

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These are some of the benefits we offer

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• Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

How to apply

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To apply for this role, please click on the 'use this link to apply' button and complete the online application form attaching a copy of your CV and cover letter.

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Selection Criteria​Y

o

ur application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.We

encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job​P

l

ease note this vacancy may close early depending on applications received