Ticketing Operations Specialist
Company
Location
Birmingham, England, United Kingdom
Posted At
12/19/2024
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Description
Salary: Circa £35,000
Location: Based at our Head Office in Birmingham City Centre.
CrossCountry, operate more of the countries Rail Network than any other train company. With Birmingham at its heartland and HQ, CrossCountry stretch from Aberdeen to Penzance, Stansted to Cardiff, including Newcastle, Leeds, Sheffield, Manchester, Nottingham, Bristol, Southampton, and Edinburgh.
Owned by Arriva, CrossCountry is the most extensive rail network in Britain and the business plays a vital role in connecting tens of thousands of people to work, leisure and education every day. The one Arriva rail purpose is to connect people to opportunities by providing a reliable and friendly train service. So, there is no better time to join us!
We are seeking a Ticketing Operations Specialist to become part of our dynamic team. In this exciting role, you will play a key part in managing our relationships with physical ticketing suppliers and partners, whilst also supporting our Revenue Protection and Fraud strategy.
You will be joining our dedicated Revenue Protection and Ticketing team, where you will collaborate with talented colleagues to innovate and transform our approach to fare evasion and fraud prevention. This is a rewarding opportunity to leverage our collective expertise, enhance our strategies, and drive growth in this vital area.
Key responsibilities: (these are not exhaustive)
Experience, knowledge, qualifications & training
We acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Did you know you can set up alerts for new job opportunities?
Simply navigate to 'My Job Alerts' in the Jobs Hub to get started.
Location: Based at our Head Office in Birmingham City Centre.
CrossCountry, operate more of the countries Rail Network than any other train company. With Birmingham at its heartland and HQ, CrossCountry stretch from Aberdeen to Penzance, Stansted to Cardiff, including Newcastle, Leeds, Sheffield, Manchester, Nottingham, Bristol, Southampton, and Edinburgh.
Owned by Arriva, CrossCountry is the most extensive rail network in Britain and the business plays a vital role in connecting tens of thousands of people to work, leisure and education every day. The one Arriva rail purpose is to connect people to opportunities by providing a reliable and friendly train service. So, there is no better time to join us!
We are seeking a Ticketing Operations Specialist to become part of our dynamic team. In this exciting role, you will play a key part in managing our relationships with physical ticketing suppliers and partners, whilst also supporting our Revenue Protection and Fraud strategy.
You will be joining our dedicated Revenue Protection and Ticketing team, where you will collaborate with talented colleagues to innovate and transform our approach to fare evasion and fraud prevention. This is a rewarding opportunity to leverage our collective expertise, enhance our strategies, and drive growth in this vital area.
Key responsibilities: (these are not exhaustive)
- Assist in implementing and maintaining on-board ticket issuing systems
- Support the development of CrossCountry's on-board ticketing strategy
- Analyse sales data from Ticket Issuing Systems (TIS) for key stakeholders
- Manage relationships with barcode and ITSO validation software suppliers
- Oversee ticketless travel survey commitments and analyse data to identify trends
- Implement strategies to reduce ticketless travel across the CrossCountry network
Experience, knowledge, qualifications & training
- Strong commercial awareness and numerical skills
- Excellent prioritisation and ability to manage multiple tasks effectively
- Well-developed negotiation, communication, and presentation skills
- Proficient in relationship management and engaging with stakeholders at all levels
- Experience in evaluating opportunities and making sound recommendations
- Strategic thinker with a results-oriented approach and a proven track record
- Proactive individual, who is proficient in all Microsoft Office applications
- Capable of taking ownership of processes to ensure operational efficiency
- Highly organised with a keen eye for detail
- Experience in project management
- Prior experience in the rail industry
- Good knowledge of the CrossCountry business
- Keen to express and follow up on ideas with a drive to achieve results
We acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
Did you know you can set up alerts for new job opportunities?
Simply navigate to 'My Job Alerts' in the Jobs Hub to get started.
Advertise with us.
Please contact: hello@huntukvisasponsors.com
Please contact: hello@huntukvisasponsors.com
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