Trading Operations Associate

Leeds, England, United Kingdom

12/19/2024

Job Description

As a Trading Operations Associate, you will be responsible for the Operational Management of the Pre-Live & In-Play Fanatics Betting & Gaming Sportsbook product. Responsibilities will include event settlement, the management of Retail & Online Incident and working closely with Customer Operations, content and other customer facing teams, ensuring a 1st class Betting Experience.

The successful candidate does not need previous Trading experience but should be able to demonstrate a keen eye for detail and the ability to work well under pressure. This role is ideal for a candidate looking to begin a career working within a Sports Trading Department.

This is a hybrid position, based out of our Leeds or Dublin office. The shift for this role is 5:30AM - 1:30PM UK time.

Responsibilities

• Reaction and management of internal and 3rd Party incident for both Retail and Online products. Liaising with customer facing departments to ensure quick resolution and minimal customer impact.
• Ensuring Customer facing product is proactively monitored and maintained to the highest standard. This Includes event signposting, resolving customer queries and ensuring scoreboard information is accurate
• Maintain a ‘Customer First’ continuous improvement mindset.
• Collaborating internally and externally to improve the Sportsbook product.
• Ensuring strong 3rd Party relationships as part of this.
• Accurate and timely Settlement of markets across the Sportsbook.
• Scheduling and Booking of all Sporting events – Working with the wider Trading department to ensure the In-Play product is optimised each day.
• Assisting in the maintenance and analysis of Operational performance reporting linked to Customer First KPIs.
• In order to be successful in this role, a real passion for Sports, and an inherent understanding of what Sports fans want in order to be entertained is crucial. The position involves flexible working hours including weekends, evenings and public holidays to cover the busy sporting calendar
  
  

Experience And Skills

• Entry Level Position
• Team-first mentality, with a willingness to do what it takes to get the job done and effectively work cross-functionally across different teams at FBG and the larger Fanatics organization.
• Excellent time management, good attention to detail and the ability to prioritise effectively.
• Competitive and highly motivated with a ‘can do’ attitude. Ability to use own initiative.
• Excellent communications skills and an outgoing personality.
• Able to operate effectively within a team and as an individual.
• Consistently Excellent under pressure and able to work to tight deadlines.
• Good organisational skills.
• Open to regular travel to events and other Fanatics offices for various offsite and team meetings
  
  

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About The Team

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics Holdings Inc., a global digital sports platform. The Fanatics Sportsbook is available to nearly 93% of the addressable online sports bettor market in the U.S. in the following states: Arizona, Colorado, Connecticut, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Vermont, Virginia, West Virginia and Wyoming. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates nineteen retail locations including retail sportsbooks outside of Progressive Field and Nationwide Arena and the only sportsbook inside an NFL stadium at Commanders Field. Fanatics Betting and Gaming is headquartered in New York with offices in Denver and Dublin, Ireland.