Trainer/Business Analyst, Central Operations

Ipswich, England, United Kingdom

12/16/2024

Summary:

This is an integral role within the Central Operations team supporting a variety of projects and ‘business as usual’ workstreams, responsible for analysing business processes, identifying areas for improvement, and implementing solutions to enhance efficiency and effectiveness.

This is a dual role as a system trainer with responsibility for BA activities, collaborating with other areas of the business such as LOBs, Operations, Legal, Compliance, Risk and Internal Audit and be on-hand to give insight and recommendations to these Functions. This will be done through requirement gathering, documenting processes, and supporting project management activity, feeding this into the training plans.

The candidate needs to have the mental agility to be creative as well as comfortable at presenting recommendations to senior stakeholders and project teams, clearly articulating findings, and recommendations. Excellent communication and interpersonal skills are a must.

The Role:

• Requirement Gathering: Collaborate with stakeholders to gather and document business requirements.
• Process Analysis: Analyse current business processes and workflows to identify areas for improvement.
• Solution Design: Develop and propose solutions to address business needs and improve processes.
• Documentation: Create detailed documentation including business requirements, process maps, and functional specifications.
• Project Support: Assist in project planning, execution, and monitoring to ensure successful delivery.
• Stakeholder Communication: Maintain clear and effective communication with stakeholders throughout the project lifecycle.
• Data Analysis: Perform data analysis to support decision-making and identify trends.
• Curriculum Development: Design and develop comprehensive training programs and materials that address the current training needs.
• Training Delivery: Conduct training sessions, workshops, and seminars on required systems/topics.