Training Manager, Central Operations

Ipswich, England, United Kingdom

12/16/2024

Summary:

An important role in Central Operations team, the Training Manager is responsible for developing and implementing training programs relating to change that enhance the technical skills and knowledge of employees. Working closely with the Operations teams and project teams to ensure systems and processes embed seamlessly into business as usual.

The role primarily involves assessing training needs, designing curriculum, and delivering training sessions. Ensuring employees are proficient in the latest technologies and tools utilised at Willis Towers Watson and usage is consistent and in line with best practice. 

Needs to have a keen eye for detail, an appreciation of different strategies which can help people learn and absorb information and great communication and interpersonal skills.
The Role: 

• Curriculum Development: Design and develop comprehensive training programs and materials that address the current training needs.
• Training Delivery: Conduct training sessions, workshops, and seminars on required systems/topics.
• Evaluation: Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics.
• Continuous Improvement: Continuously update training programs to reflect the latest technological advancements and best practices.
• Collaboration: Work closely with the various other departments to align training programs with organisational goals and strategies.
• Documentation: Maintain detailed records of training activities, participant progress, and program outcomes.