Transformation Ops Lead

London, England, United Kingdom

1/7/2025

Who are you?

We are looking for a Transformation Ops Lead to join our growing Tx team at DrDoctor. This is a great opportunity for someone who to work closely with our Senior leaders to elevate the performance and productivity of our client-facing teams.

In this role, you will lead initiatives to optimise our internal processes, drive the automation of tasks, and lead the development and implementation of a streamlined hiring and onboarding experience. Additionally, you will be responsible for tracking performance targets across the team, supporting them to achieve quarterly/annual objectives and deliver a great experience and value to our clients.

In your day-to-day, you will:

• Seek opportunities and own initiatives to reduce manual tasks from our delivery and growth teams
• Analyse existing data to identify opportunities for operational enhancements and efficiencies
• Ensure efficient and effective allocation of team resources in line with proactive pipeline targets and planning
• Own the reporting of team's performance vs targets, lead or support investigations and/or resolutions
• Support our account leads to ensure account plans are up to date, and client risk log is maintained and managed.
• Support the team in coordinating and communicating responses to clients in line with our incident management plan
• Collaborate with cross-functional teams to analyse existing processes, identify bottlenecks, and implement effective solutions to streamline operations and improve efficiency.
  
  

OK, that’s me, but who are DrDoctor?

Take a look at our careers page (https://drdoctor.teamtailor.com/) to find out a bit more about our mission, vision, and impact!

But ultimately, we 💚 the NHS and want to help it work better. We radically transform the delivery of health services to make healthcare work for everyone – for patients, doctors, administrative teams and taxpayers.

I’m interested. Are there any specific skills or qualities needed for the job? 

• You are a problem solver, data-driven with an analytical approach.
• Experience in a growing SaaS and/or professional services company 
• Proven experience of working cross-functionally in a complex, fast paced environment.
• Excellent written and communication skills
• Project management skills with experience in change management, processes optimisation and stakeholder management
• You are passionate about our products and improving people’s lives and the NHS
• Comfortable working in a high growth and high-performance start-up with a hands-on and out-of-the-box mindset
  
  

We know from research and experience that candidates may not apply if they don’t think they meet 100% of our requirements. If you don’t tick all the boxes but feel you would be a good fit, we would still love to hear from you. We are committed to creating a diverse and inclusive culture!

We are perfect for each other, what are the next steps?

We are currently recruiting actively and have a lot of CVs to go through. We will be in touch in a few days to let you know if we think we might be a match or not. We're interviewing for this position already so don't hesitate to apply if you think this sounds like a position you could be interested in.

We get there are a lot of great roles out there, so we will make sure to get through the rounds as quickly as possible. All we ask is you keep us up to date with your plans.

I can’t wait to get started, what are the perks?

An awesome team and mission? Oh, you want more?

We keep all of our Perks and Benefits updated on our careers page https://drdoctor.teamtailor.com/ – we like to think there is something for everyone! Let us know if you have any questions regarding them.

As DrDoctor has grown, we are seeing more of our people wanting to socialise in different ways.

Whilst we know that some of us love to go to the pub, we want to make sure we are including a wide variety of activities and events for our teams to enjoy each other's company, we aim to continue creating an open space for anyone and everyone to suggest how they’d like to spend time with their teams.

We love a Summer and Christmas party and regular company/team socials and away days In 2024 we held various events for celebrations such as Holi Festival, International Women’s Day, Pancake Day, Pride celebrations and our 12th Birthday!

Salary banding for this role is: £40,000 - £50,000