Tronc Administrator

St Albans, England, United Kingdom

10/11/2024

Department: WMT Troncmaster Services

Location: St Albans

Compensation: £27,500 / year

Description

Tronc Administrator

Due to ongoing growth in clients, an opportunity has arisen for a Tronc Administrator within our employer services team. WMT is the leading provider of tronc solutions to the hospitality industry; clients include Michelin starred restaurants, celebrity chefs, High Street groups, and 5-star hotels.

The role

As a part of the Tronc Administration team you will calculate the amount of tips, service charge and other gratuities to be received by staff working in some of the UK's most prestigious and well-known restaurants.

The role involves working with data provided to ensure that our clients' employees receive the correct awards on time, every time. After training you will be able to manage budgets, deal with requests and communications from businesses, and build up a sound working relationship with a portfolio of clients.

The role makes extensive use of IT systems, predominantly Microsoft Excel, Word and Outlook, as well as others. We are a paperless office and have an IT based virtual filing system. The successful candidate will be responsible for ensuring the filing of client's documents are indexed and organised correctly.

What is a Tronc solution?


A tronc solution (also known as a tronc system/scheme/arrangement) allows the proceeds from service charges and credit card tips to be distributed to staff working in the hospitality industry. Experience of tronc solutions is not essential as training on our processes and systems will be provided.

Skills and abilities

To succeed in the role it is necessary to have a good work ethic, understand the importance of getting things "right first time" and be highly customer focused. You will need to be able to work to tight deadlines and have a good eye for detail.

The successful candidate will have a natural aptitude for numbers and an eye for detail. You will be required to sit an on line numerical and a verbal/logic test, before the interview stage.

You will be comfortable in working with Microsoft Office products including Outlook and Word, but particularly Excel where knowledge and understanding of lookup formulas and pivot tables would be a definite advantage.

You will be working in a fast-paced, dynamic environment with tight deadlines and competing priorities. The team are friendly and supportive but the ability, after training, to soon manage your own workload to ensure deadlines are met is critical.

Skills and experience


· Comfortable in working with all Microsoft Office products
· Working with Excel formulas and Pivot Tables
· A Level or equivalent in Maths and GCSE English grade A-C
· Meticulous, accurate and process driven
· Excellent attention to detail to get things right first time
· Organised and able to prioritise effectively
· Work to tight deadlines
· Commercially focused and professional

Personal attributes


· Ability to stay calm and work well under pressure
· Flexible and adaptable approach to work with the ability to multi-task
· Confident at challenging or questioning things that fall outside of the norm
· Highly customer focused
· Good, personable communicator
· Quick learner
· Team player
· Demonstrate integrity


Key Responsibilities

· Reviewing and analysing data submitted by clients
· Understanding and applying the different systems and criteria in place for individual clients
· Using Microsoft Excel to carry out allocations of tips and service charges to employees ("tronc") and checking own work
· Manage communications with clients via email and telephone
· Filing electronically to our paperless document management system
· Updating databases and records to reflect client requests
· Working closely with payroll providers and supporting other team members as required