User Researcher

Manchester, England, United Kingdom

1/28/2025

Here at The National Institute for Health and Care Excellence (NICE) we are going through an exciting period of change and rapid growth. There could not be a better time to join us! As an organisation we all collaborate to achieve the same goal through empowering our workforce to do great things. We understand the importance of creating a respectful, supportive and transparent environment for all our employees which is why your health and wellbeing is a top priority for us!

User Researchers are key figures in improving NICE’s content and digital presence, gaining a sound understanding of user needs and behaviours to inform decisions.

You will collaborate with colleagues across the organisation to deliver high level user research programmes and projects that will support NICE’s strategic objectives. Where required, you will be part of a multi-disciplinary team working on delivering the product strategy and implementing content transformation alongside content designers, UX designers, developers, and subject matter experts.

You Will Be Required To

• Support the implementation of the useable strategy
• Plan, design and conduct user research projects in their entirety, covering both qualitative and quantitative methodologies. This will include work such as usability testing design prototypes or conducting a discovery to get a deeper understanding of the needs of our users.
• Use a variety of research tools for data capture, testing and analysis including understanding how users interact with the live website (including Excel, SNAP, Hotjar)
• Work and collaborate with other disciplines such as data analytics to use additional datasets to supplement research data
• Advocate user research principles and best practice within NICE
• Consistently promote the voice of the users and ensure they are central to decisions
  
  

The Implementation and Partnership Directorate is responsible for supporting the implementation of our guidance. This includes the product team, National implementation team, system support team, People in Community, system insight and the publishing team

We can offer you a great place to work with good benefits, flexible working, and a supportive, friendly, and inclusive environment.

We Offer a Range Of Benefits Including

• NHS pension scheme which is one of the most generous in the UK.
• We promote flexible working to help staff achieve a healthy work life balance including work from home, compressed hours and flexi start/finish times.
• Access to a Blue Light Card which includes a wide range of discounts from major retailers, restaurants and more.
• Holiday entitlement which starts from 27 days plus Bank Holidays
• Access to modern offices with showers, bike storage facilities and refreshments such as tea and coffee.
• Access to Staff Networks including Disability Advocacy and Wellbeing Network, Women In NICE, Race Equality Network, NICE and Proud, Change Agent Network. Equality and Diversity is highly valued in the organisation.
  
  

If you feel this is the type of environment, you will enjoy working in then please feel free to contact us for more information or apply now.

For further details / informal visits contact: Name: Laura Delaney Job title: Senior User Researcher Email address: Laura.delaney@nice.org.uk