User Workplace Services Analyst

Müller has been a loved brand in the UK for over 30 years. It’s a household name – and it continues to grow as we invest to make and market an ever-great range of fantastic dairy products. We are currently the 8th most chosen FMCG brand, picked from supermarket shelves over 208 million times each year.

We pride ourselves on offering support to help develop your knowledge and skills. In return for your commitment, drive and enthusiasm, we offer our employees numerous benefits as part of your employment, including:

Competitive Salary / Bonus scheme / Health Care Package / Contributory pension plan / Life Assurance /Employee Assistance Programme / Generous annual leave increasing with service / Flexible benefits programme / In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store / We offer a supportive work environment, and opportunities for professional growth and development.

We are seeking a highly skilled User Workplace Services Analyst to join our team in Market Drayton, Telford or East Kilbride. The role is a hybrid working model; you will be required on site at one of the aforementioned locations 3 days per week. The successful candidate will be responsible for providing 3rd line support and assistance to Group IT teams and end-users on issues related to Microsoft Active Directory, PKI, Microsoft 365 (Entra-ID, InTune), Azure and Microsoft Exchange Online and On-Premise 2016/2019. You will be responsible for ensuring that all requests are responded to in a timely manner and resolved satisfactorily. Additionally, you will be required to work with other members of the IT team to ensure that all systems are functioning correctly and that all software is up-to-date.

If you have a passion for technology and a desire to provide exceptional support to end-users, then this coul

d be the perfect opportunity for you.

User Workplace Services Analyst key responsibilities:

- Provide technical support to end-users on issues related to Microsoft Active Directory Domain Services, PKI, Licensing, Microsoft 365 (inc. Entra-ID, InTune) and Microsoft Exchange Online and On-Premise 2016/2019.

- Ability to write, maintain, report and support the environment with the use of PowerShell and PowerApps.

- Respond to and resolve user requests in a timely and professional manner.

- Troubleshoot and resolve issues related to user accounts, permissions, and access rights.

- Assist with the configuration, deployment, and management of Microsoft Active Directory Domain Services, PKI, Microsoft M365 (inc. Entra-ID, Intune) and Microsoft Exchange 2016/2019.

- Ensure that all software applications are up-to-date and functioning correctly.

- Work with other members of the IT team to identify and resolve issues related to user workplace services.

- Participate in the development of policies, procedures, and guidelines related to user workplace services.

- Stay up-to-date with emerging trends and technologies in the user workplace services space.

- Provide training and support to Administrators on the use of Microsoft Active Directory Domain Services, PKI, Microsoft M365 (inc. Entra-ID, Intune) and Microsoft Exchange Online and On-Premise 2016/2019.

User Workplace Services Analyst key skills & experience:

- Bachelor's degree in Computer Science or related field, desired but not essential

- At least 3 years of experience working with Microsoft Active Directory, Microsoft 365 (inc. Entra-ID, Intune), PowerShell and Microsoft Exchange Online and On-Premise 2016/2019.

- Strong analytical and problem-solving skills.

- Excellent communication skills and the ability to work well in a team.

- Strong attention to detail and ability to work in a fast-paced environment.

- Ability to multitask and manage multiple projects simultaneously.

- Strong knowledge of IT security best practices.

- Ability to work independently and prioritise tasks effectively.

- Certification in Microsoft Active Directory, Microsoft 365 (inc. Entra-ID, Intune), PowerShell and Microsoft Exchange Online and On-Premise 2016/2019 is a plus.

The Process

If you have the skills and experience in the above areas and would like to be considered for this role, please apply at www.mullercareers.co.uk #LI-MB1 #LI-Hybrid