Vendor Manager

Location: Homebased

Contract: Permanent

​Salary: Competitive

Closing Date: 6 January 2025

The role

Part of the Translation team, the Vendor Manager is a new and exciting opportunity at Clear Voice. You will be responsible for managing our network of translation and ancillary service vendors, ensuring that we deliver high-quality, timely, and cost-effective translation services.

The role will be responsible for sourcing new translation vendors and ancillary service suppliers to support the growth of our translation department.

You will work closely with internal stakeholders to understand their language needs and identify and coordinate with external vendors to ensure fulfilment of all requests and consistent quality across all translation projects.

This role will also provide wider project management support to the translation team including resource allocation and full project management to meet organisational needs and business goals.

If you are highly organised, innovative, and possess demonstrable experience in managing translation vendors, and are looking for an exciting role that makes a difference, we’d love to hear from you!

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Role responsibilities

​Vendor Selection and Evaluation

• Build and develop a large pool of translation vendors to support the growth of the translation department.
• Develop and lead a strategic approach to vendor management that creates strong connections.
• Source and evaluate potential translation and ancillary service vendors based on their capabilities, expertise, and quality.
• Undertake translator assessments as part of the onboarding process.
• Conduct regular performance reviews of vendors to assess quality, reliability, and efficiency.
• Negotiate contracts and pricing with translation vendors to ensure competitive rates while maintaining quality standards.
• Develop the vendor recruitment process to enable the business to scale at pace.

Vendor Relationship Management

• Establish and maintain strong relationships with translation vendors to ensure high-quality service and timely delivery.
• Serve as the primary point of contact between the company and translation vendors.
• Monitor vendor performance and provide feedback to ensure consistency and accuracy in translation outputs.
• Drive partner relationship management efforts to maintain and grow agency partnerships.

Project Management

• Coordinate translation projects from start to finish, ensuring deadlines, budgets, and quality expectations are met.
• Collaborate with internal stakeholders (sales, marketing, operations, technical teams, etc.) to understand translation requirements.
• Build and develop excellent relationships with stakeholders at all levels by being a proactive, responsive, strategic resource.
• Assign projects to the appropriate vendors based on their expertise, cost and availability.

Quality Assurance

• Implement quality control processes to ensure translations are accurate, culturally appropriate, and aligned with brand voice.
• Review and approve translations, providing feedback as necessary to improve quality.
• Oversee the localisation of content to ensure it is consistent across all languages and markets.

Budget Management

• Track and report on vendor costs and performance metrics to senior leadership team.
• Manage the translation budget, ensuring costs are controlled and within the allocated budget.

​The experience and skills you need

• ​Demonstrable experience leading system improvements to optimise vendor tracking, reporting and contract management. Successful track record of sourcing translation vendors for multiple services and diverse industry sectors.
• Proven experience in managing translation vendors, including contract negotiations and performance evaluations.
• Proven analytical skills, with the ability to evaluate vendor performance and make data-driven decisions.
• Excellent communication and interpersonal skills to effectively collaborate with vendors.

For full person specification please see the job description

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Clear Voice is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:

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This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must:

Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)

Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

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About Clear Voice

​Clear Voice Interpreting Services is a language services provider and award-winning social enterprise that delivers instant telephone interpreting, face to face appointments and written translations to businesses and charities across the UK. We have a wide range of clients and a strong reputation in the asylum and refugee support sector. All of our profits go back to our parent charity Migrant Help to support asylum seekers and victims of trafficking.

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About Migrant Help

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Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.

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These are some of the benefits we offer

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• 35 hours working week offering flexibility and work life balance
• Non-contributory pension scheme
• Life assurance
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata)
• Access to Perkbox, an employee rewards and benefits platform

How to apply

​To apply for this role, please download and complete the application form and return it to recruitment@clearvoice.org.uk including a copy of your CV and cover letter.

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Selection Criteria​

your application will be assessed against the job description and person specification, which can be found via the above link, we therefore recommend you review both before you apply.

We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job​

Please note this vacancy may close early depending on applications received