Voice Capture Technical Support

JD Roles and Responsibilities

• To provide L3 and escalation support on client’s voice capture and recording solutions working with large enterprise customers and collaborating with internal teams to drive issues to resolution.

• Collaborate with the team to maintain robust and scalable infrastructure solutions for customers.

• Provide Technical Support to customers and colleagues on client Products and Services.

• Installation/Administration of Linux systems

• Use Kubernetes and Docker to orchestrate containerized applications.

• Use Git, Jira, and Confluence for version control, issue tracking, and documentation.

• Work in Agile environments, participating in daily stand ups, and continuous improvement activities

• Collaborate with cross-functional teams to ensure smooth integration of applications and infrastructure components

Technical Skills

• Docker Swarm

• Terraform/Ansible

• Linux

• Messaging services – Kafka/zookeeper/Eventstore

• Databases - Oracle/mysql/postgres + any non-sql – mongo

• Tableau Server

• Experience in Kubernetes & Docker for containerisation.

• AWS/Azure/vSphere/Hyper-V

• Voice Recording – Nice,Verint, Orecx

• EventstoreDB

• MiniO

• Prometheus/Grafana/Splunk/Kibana Skills and Experience

• Minimum of 1-3 years experience working in L2 and L3 support environment

• Hands-on scripting knowledge like shell scripts, perl, python

• Virtualization technologies (VMware, Hyper – V)

• Automation experience and related tools such as Ansible, Jenkins

• SQL and database query and procedures.

• Incident management tools - Jira/Service Now/Zendesk