Volunteering Services Assistant

Are you passionate about creating a welcoming and supportive environment for volunteers?

We have TWO opportunities for a Volunteering Services Assistant. You will play a vital role in supporting volunteers and volunteer managers. This position focuses on fostering engagement and satisfaction by delivering exceptional service and managing key administrative tasks. The role is available as a permanent opportunity and as a 12-month Fixed Term Contract.

About Us

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

What We Offer

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

Key Responsibilities

In this role, you will:

• Respond to volunteer enquiries, providing accurate information and guidance, and signposting where needed.
• Support volunteer recruitment by managing communications, coordinating processes, and adhering to safer recruitment practices.
• Assist in delivering effective volunteering services, including maintaining and updating records on the Association’s database.
• Manage resources such as certificates and ID cards for volunteers.
• Work in partnership with the People, Culture, and Inclusion team on agreed administrative tasks.
• Provide administrative support for volunteer training and events.
• Generate reports and monitor volunteering services to ensure high standards.
• Undertake other duties as required, ensuring alignment with the organisation’s values and policies.

About You

You’ll bring a friendly and proactive approach to supporting volunteers and managing tasks effectively. Your skills and experience will include:

• A strong background in delivering high-quality customer service.
• Excellent verbal and written communication, adaptable to diverse audiences.
• Solid organisational and planning skills, with attention to detail and meeting deadlines.
• Experience with database management and accurate data processing.
• Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
• A positive, flexible, and collaborative approach to work.
• Willingness to occasionally work evenings or weekends when required.
• Join us and make a meaningful impact by enhancing the experience of our volunteers.

The full job description is available in the candidate pack.

Salary: £25,700 per annum

Hours: 37 per week

Location: Northampton office

Contract: Permanent AND 12-month Fixed Term Contract

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office 1 day per week. We are open to part-time applications or job shares – please indicate your preferred working arrangement in your application.

How to apply

Please highlight in your application if you would like to be considered for the Permanent or 12-month Fixed Term Contract role.

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Experience in delivering high-quality and effective customer service.
• Excellent verbal and written communication skills, with the ability to adapt communication style to suit different audiences.
• Proficiency in a range of administrative tasks, with a focus on accuracy and quality.

Important Information

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.