Wayfinding Steward

London, England, United Kingdom

1/27/2025

Who Are We

Surrey County Cricket Club is committed to making sure cricket is a game for everyone. We believe that cricket should be based on the concepts of fair play, teamwork, and meritocracy and we know that there is work to do to make cricket truly accessible. We are looking for people to join us on the journey of handing cricket over to future generations as the most inclusive and diverse sport in the world.

The Position

Looking for individuals to form a small team of Wayfinding Stewards to work our T20, Hundred and International fixtures. Your top priority is to welcome spectators to the ground and ensure that their first physical touch point at the Oval is the best experience it could be. Once the match has started, you will be an integral part in ensuring that the ground is to the best possible standard it could be, whilst also remaining a friendly face for anyone that needs assistance.

What You’ll Do

• Greeting spectators upon entry to the ground either outside or inside the gates.
• Directing spectators to the right gates/helping reduce queues outside of the ground for ease of access for the customer.
• Helping with basic ticketing queries to help reduce the number of spectators being sent to the ticket office.
• Hand out any giveaways to spectators e.g. 4/6 cards, Vitality sunglasses.
• Answer any queries and if unable to do so, direct them to somebody that will be able to help.
• Provide information and assistance to spectators arriving at the Kia Oval.
• Direct people in the right direction i.e. to their seats, to a concession, to the toilets.
• Help with queue busting once the match has started.
• Check on the facilities in the ground are well maintained. This can include checking the toilets are clean, see if bins need emptying etc and report any issues straight to match control.
  
  

Requirements

The Person

The Successful Candidate Will Have The Following Experience/skills/qualities

• Must have good knowledge of the ground - where things are, where to signpost people.
• Enthusiastic individual who can work well in a team and follow instruction.
• Reliable and self- motivated.
• Aged 18 or over.
• Full right to work in the UK.
• Strong time keeping skills.
• Well presented at all times.
• Professional with high standards and integrity.
• Good communication skills and outstanding customer service.
• Approachable and friendly.
  
  

Benefits

Salary and Benefits

£13.85 per hour excluding holiday pay.

Complimentary meal and drink provided each shift.

Hours Of Work

• Casual- Part Time
• Flexible dependent of the planned fixtures.
• Weekend and bank holiday working.