Workday Engagement Manager Continuous Value Services

London, England, United Kingdom

12/4/2024

Cognizant’s Workday Practice is seeking a Workday Engagement Manager Continuous Value Services (CVS) with successful small to medium project implementation and account management experience. As the Engagement Manager (CVS), you will work with a variety of clients concurrently, focusing on delivering great customer service for post-production support & Phase II implementation work. You will be the point person for driving issue & risk mitigation for their respective accounts and will be ensuring the profitability of our CVS line of business. This individual has strong leadership skills and is driven to accomplish the goals of all stakeholders involved- customer, company, and team.

Responsibilities

• Become an expert in Cynergy™ (Workday) Implementation Methodology and use it on all engagements, while demonstrating competency in the Workday product suite- HCM, Payroll, and/or Financials.
• Manage 15 - 20 small to medium CVS engagements in a global service environment.
• Ensure projects are properly planned and staffed.
• Track issues and risks, communicate status and escalate concerns, while working with the client project manager and/or sponsor to identify/resolve all issues that could impact project scope and/or time frames.
• Provide guidance and mentoring to other consultants working on CVS engagements.
• Ensure project tasks are delivered within the budget outlined in the Statement of Work (SOW) and according to the agreed upon Service Level Agreements (SLA’s).
• Present clients with change orders in the event the Workday Practice is being asked to perform tasks that are outside the scope of the SOW.
• Ensure and maintain client references through ongoing customer satisfaction, while identifying opportunities to position other service offerings.
• Participate in the sales cycle when requested to gather requirements, formulate delivery approach, and develop new proposals or SOW’s.
  
  

Skills & Requirements

• Previous Workday experience is essential
• Excellent project management experience, preferably in the ERP space (HCM, Finance, or Payroll).
• A practitioner background in HR, Finance, or Payroll is a plus.
• PMP a plus.
• Very organized individual with the ability to work in a highly deadline-driven environment with strong time management, detail, and multi-tasking skills
• Ability to work with minimal supervision, demonstrating flexibility, accountability, initiative, and self-motivation to identify and execute tasks.
• Ability to work closely with remote project teams with varying work styles and work schedules
• Experience in Microsoft Office (Word, PowerPoint, Excel, OneNote). Salesforce experience preferred, but not required.
• Bachelor's degree or equivalent experience required
• Minimal travel required, but must be willing to travel on-site if needed
  
  

Why Choose Cognizant

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs
  
  

Cognizant Core Values

• Start with a point of view: I apply my expertise to gain trust and to lead our clients forward.
• Seek data, build knowledge: I use facts to guide my actions and decisions.
• Always strive, never settle: I act with agility and creativity, determined to stay one step ahead.
• Work as one: I deliver solutions that draw upon the full power and scale of Cognizant.
• Create conditions for everyone to thrive: I include, enable, and invest in everyone around me.
• Do the right thing, the right way: I always make the ethical choice.